What is an ISC helper?
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• A helper is a volunteer who enjoys helping people understand how to use the ISC , and who enjoys helping people with ISC problems. Helpers read the questions sent with the 'ask' command and answer them either in channel 0 or in personal tells.
Who can become an ISC helper?
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To become an ISC helper, you must meet these 4 requirements.
(1) be a member of ISC for 6 months
(2) have a clean record of good behavior.
(3) have a strong knowledge of ISC help files and policies.
(4) be a contributory member.
If you meet all 4 requirements, and want to be a helper, please send a message to carol. Then you will need to pass a test.
The helper system and helper commands
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• Helpers and admins are the only people allowed to go into channel 100 , which is the channel.
• When an ISC member sends an 'ask' command it's labeled with a number between 0 and 49 and sent to all helpers and admins online.
• For example, this might appear on your screen:
Grisen asked: [49] How do i resign?
• A helper can type 'reserve 49' which will reserve the question for him/her to answer. The helper can then answer the question with the 'relay' command: 'relay just type resign'.
• The question will be automatically removed from the list and sent to channel 0 right above the answer:
(0)Carol(H) -• Grisen asked: How do i resign?
(0)Carol(H) -• Click [Action] button and select [Resign] or just type 'resign'. See resign
• Helpers can use the command 'unrelayed' , which lists the questions that have not been answered.
• You can do 'norelay 20' if question 20 is something that shouldn't be relayed to channel 0. Then question 20 is taken off the list.
• A question can also be answered privately , using an ordinary tell , rather than being relayed and answered publicly in channel 0. If you answer to a question using tell you must take off the question from the list using 'norelay' command.
Guidelines to helpers
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• Don't relay something that is not of general interest, that you can answer using a private tell.
• If your answer makes a reference to a button or to a option from the menu you should put them between [..]. For example, [Action] button. If you make a reference to a command you should put it between ' .. '. For example, 'resign'.
• If there is a help file you should end your answer with a reference to that file. For example, see resign .
• Only admins and helpers can send tells in channel 0 , but send tells directly only if you want to make corrections at an answer sent with relay.
SEE ALSO : contacts